What is Web2.0?
According to Wikipedia, "Web 2.0 is a term describing the trend in the use of World Wide Web technology and web design that aims to enhance creativity, information sharing, and mostly, collaboration among users. These concepts have led to the development and evolution of web-based communities and hosted services, such as social-networking sites, wikis and blogs". Web 2.0 is still a very new field, in every organisation where information can be exchanged from person to person. (Paul Graham November 2005)
To be more focussed of these Web 2.0 technologies (blogs, wikis, podcasts, RSS feeds, tagging etc) and the role they play in supporting knowledge management especially in higher education. A detailed definition of these Web 2.0 technologies is outside the scope of this article.
Web 2.0 is the business revolution in the computer industry caused by the move to the Internet as a platform, and an attempt to understand the rules for success on that new platform. (O’Reilly, T., 2005)
Web2.0 Technologies in supporting KM
Take the case of an organisation which is adopted globally. This article tells about how web 2.0 technologies support KMS adopted by an organization.
As we discussed web2.0 is more focused with some technologies like Blogs, Wikis, Multimedia sharing, Podcast, Rss feeds, Tagging etc., here we are discussing some of these technologies.
Blogs:
The term web-log, or blog, was coined by Jorn Barger in 1997 and refers to a simple webpage consisting of brief paragraphs of opinion, information, personal diary entries, or links, called posts, arranged chronologically with the most recent first, in the style of an online journal (Doctorowet al., 2002). Most blogs also allow visitors to add a comment below a blog entry.
Here each and every individual have their own Blogs and their thoughts and ideas are discussed with sharing their personal knowledge for the development of the organization. Here these blogs are created in every branch of organization (ex: My organization have branches in India, UK, US and China where these blogs are created and used within those branches and they are going to discuss about the organization within the same branch). With blogging, knowledge can be shared easily, refined, retained and transferred - what knowledge management efforts seek to do.
Less an equivalent of reportage than of the essay’ (Benkler, 2006, p.217)
Wiki’s:
A wiki is a webpage or set of WebPages that can be easily edited by anyone who is allowed access (Ebersbach et al., 2006). Wiki as a collaborative tool that facilitates the production of a group work, is widely understood. Wiki pages have an edit button displayed on the screen and the user can click on this to access an easy-to-use online editing tool to change or even delete the contents of the page in question. Simple, hypertext-style linking between pages is used to create a navigable set of pages.
This is a web page in which a large number of part followers can put information about previous activities done organization and the follower’s perspectives on the present situation and they can even edit this content.
It facilitates the production of group work to enhance the development in the party. The extreme flexibility and open access as some of the many reasons why this wiki is useful for group work.
Alternatively, restricting access to registered users only is often used for professional, work group wikis (Cych, 2006).
Multimedia and Video sharing: This serves as storage and sharing of multimedia content like videos of organizations, video clippings on the problems of people in different branches, video clips of leader’s speech etc..,
This makes the followers all over from the country watch online videos from this multimedia sharing.
Social Networking: Social network, my social space, which makes large number of followers from different areas to meet, find like minds and share contents with friendly environment among the followers that ultimately results the organizational benefit (Cliff Saran 2007).
A social network service uses software to build social networks for communities of people share interests and activities primarily web-based and provide a collection of various ways to interact such as chatting, messaging, email, video chat, video file sharing, blogging discussions and so on. In this network we communicate and share information with one another in today’s society. Various social networking websites are being used by millions of people every day on a regular basis and it now seems that social networking is a part of everyday life.
Sandy Springs, GA - Utilizes Face book to post the latest news and keep residents informed on upcoming events.
References:
Anderson, P. 2007 http://www.jisc.ac.uk/media/documents/techwatch/tsw0701b.pdf (accessed on 30th March 2009)
MacManus, Richard. Porter, Joshua http://en.wikipedia.org/wiki/Web_2.0 (accessed on March 31 2009
http://www.oreillynet.com/pub/a/oreilly/tim/news/2005/09/30/what-is-web-20.html
Leonard-Barton, D, 1995, Wellsprings of knowledge: building and sustaining the sources of
innovation, Boston, Harvard Business School Press
Nonaka, I and Hirotaka T, 1995, The knowledge-creating company: how Japanese companies
create the dynamics of innovation, New York, Oxford University Press
Wednesday, April 1, 2009
Friday, March 6, 2009
KM system
Knowledge management systems:
Knowledge management system in an organisation is managing, supporting creation, capturing and storage of information(Schneider and Angleman, 1993). It can comprise a part of knowledge management. These ideas of knowledge management system enable employees to have a ready access to organisations based on source of information and solutions.(M. Alvi, Leidner- 1999)
Knowledge management systems helps every individual in an organisation to collect, access, coordinate and apply knowledge within organisation for the development and better profits of organisation. Where the knowledge may be existing knowledge in the organisation.
This model has four stages, knowledge creation, knowledge storage/retrieval, knowledge transfer, and knowledge application and it is expected that the KMS will use technologies specific to supporting the stage for which the KMS was created to support. Marwick (2001) classifies the KMS by the mode of Nonaka's (1994) SECI model (Socialization, Externalization, Combination, and Internalization) being implemented
Technology in KMS: all organisations have different approach to knowledge management systems all the social computing which will include blogs, social network services like face book, intranet, email, weblogs, in individual and organisational contexts.
Data types:
• Metadata defines associations between work activities, processes, and context. Metadata can include email, organizational charts, procedures, and guidelines.
• Structured data are formal records from activities and processes. Structured data can include completed forms, procedures, notifications, and listings.
• Semi-structured data are typically paper documents used in work, but they can also be digital documents.
• Unstructured knowledge include documents, video, audio, and images.
• Temporal data are for work over a period of time. Temporal data includes all the previous forms of data stored over the period of an activity or event.
Representation is the key to the use of knowledge. Two issues define it: how the previous forms of data are organized and stored, and how this data is represented in the user interface. The traditional database relational structure is sufficient for much of this data, but is difficult to use with digital documents, metadata, and unstructured data. Hyperlinks and other approaches can be used to link data within digital documents. Numbering systems and database reference links can be used to represent links between paper documents and activities.
Benefits of KM systems:
Some of the advantages claimed for KM systems are:
1. Sharing of valuable organizational information.
2. Can avoid re-inventing the wheel, reducing redundant work.
3. May reduce training time for new employees
4. Retention of Intellectual Property after the employee leaves if such knowledge can be codified.(Langton, N & Robbins, S. (2006)).
Most of the organisations now a days are using IT in order to check the status of company through video conferences ,email search , external server services add www services. Intranet sevice playing a major role in every organisation in knowledge management wchich is moving closely by email and search tools.
As we known Information Technology is not a new thing but using IT in the knowledge management is only the new thing for wchich we are using in an organisation
SUMMARY
KM is the experience, knowledge, information, and data about events in an organization that are then applied to future events to support decision-making. The KMS is the system an organization builds to support the capture, storage, search, retrieval, and application of knowledge. This includes the management support, processes, and IT applications and components necessary to support these activities. Additionally, the KMS uses a variety of repositories including computer, paper, and self-memory based repositories. Organizations need to design their knowledge repositories based on the transience and experience of their workers. The more transient the users, the more the repositories need to be computer based. Self-memories are used to help less experienced workers gain context so that they can use the computerized repositories; however, the self-memories used are those of experienced workers. The next article will look at those critical success factors that determine if the KMS succeeds.
References:
Steven L. Telleen, Ph.D.
Alavi, M. and Leidner, D.E. (2001). Review: Knowledge Management and Knowledge Management Systems
Borghoff, U.M. and Pareschi, R. (1998). Information Technology for Knowledge Management
Maier, R. (2002). Knowledge Management Systems: Information and Communication Technologies for Knowledge Management
Hobbs and Pigott (2001)
Langton, N & Robbins, S. (2006). Organizational Behaviour (Fourth Canadian Edition). Toronto, Ontario: Pearson Prentice Hall.
Knowledge management system in an organisation is managing, supporting creation, capturing and storage of information(Schneider and Angleman, 1993). It can comprise a part of knowledge management. These ideas of knowledge management system enable employees to have a ready access to organisations based on source of information and solutions.(M. Alvi, Leidner- 1999)
Knowledge management systems helps every individual in an organisation to collect, access, coordinate and apply knowledge within organisation for the development and better profits of organisation. Where the knowledge may be existing knowledge in the organisation.
This model has four stages, knowledge creation, knowledge storage/retrieval, knowledge transfer, and knowledge application and it is expected that the KMS will use technologies specific to supporting the stage for which the KMS was created to support. Marwick (2001) classifies the KMS by the mode of Nonaka's (1994) SECI model (Socialization, Externalization, Combination, and Internalization) being implemented
Technology in KMS: all organisations have different approach to knowledge management systems all the social computing which will include blogs, social network services like face book, intranet, email, weblogs, in individual and organisational contexts.
Data types:
• Metadata defines associations between work activities, processes, and context. Metadata can include email, organizational charts, procedures, and guidelines.
• Structured data are formal records from activities and processes. Structured data can include completed forms, procedures, notifications, and listings.
• Semi-structured data are typically paper documents used in work, but they can also be digital documents.
• Unstructured knowledge include documents, video, audio, and images.
• Temporal data are for work over a period of time. Temporal data includes all the previous forms of data stored over the period of an activity or event.
Representation is the key to the use of knowledge. Two issues define it: how the previous forms of data are organized and stored, and how this data is represented in the user interface. The traditional database relational structure is sufficient for much of this data, but is difficult to use with digital documents, metadata, and unstructured data. Hyperlinks and other approaches can be used to link data within digital documents. Numbering systems and database reference links can be used to represent links between paper documents and activities.
Benefits of KM systems:
Some of the advantages claimed for KM systems are:
1. Sharing of valuable organizational information.
2. Can avoid re-inventing the wheel, reducing redundant work.
3. May reduce training time for new employees
4. Retention of Intellectual Property after the employee leaves if such knowledge can be codified.(Langton, N & Robbins, S. (2006)).
Most of the organisations now a days are using IT in order to check the status of company through video conferences ,email search , external server services add www services. Intranet sevice playing a major role in every organisation in knowledge management wchich is moving closely by email and search tools.
As we known Information Technology is not a new thing but using IT in the knowledge management is only the new thing for wchich we are using in an organisation
SUMMARY
KM is the experience, knowledge, information, and data about events in an organization that are then applied to future events to support decision-making. The KMS is the system an organization builds to support the capture, storage, search, retrieval, and application of knowledge. This includes the management support, processes, and IT applications and components necessary to support these activities. Additionally, the KMS uses a variety of repositories including computer, paper, and self-memory based repositories. Organizations need to design their knowledge repositories based on the transience and experience of their workers. The more transient the users, the more the repositories need to be computer based. Self-memories are used to help less experienced workers gain context so that they can use the computerized repositories; however, the self-memories used are those of experienced workers. The next article will look at those critical success factors that determine if the KMS succeeds.
References:
Steven L. Telleen, Ph.D.
Alavi, M. and Leidner, D.E. (2001). Review: Knowledge Management and Knowledge Management Systems
Borghoff, U.M. and Pareschi, R. (1998). Information Technology for Knowledge Management
Maier, R. (2002). Knowledge Management Systems: Information and Communication Technologies for Knowledge Management
Hobbs and Pigott (2001)
Langton, N & Robbins, S. (2006). Organizational Behaviour (Fourth Canadian Edition). Toronto, Ontario: Pearson Prentice Hall.
Wednesday, February 4, 2009
data,information and knowledge and organisation
Data: symbols
Data is raw. It simply exists it doesn’t have any meaning of itself. It is represented by number,picture,words which dont have exact meaning.
Ex: E12 6PJ
Information: data that are processed to be useful.
Information is data that gives meaning. This meaning is useful.
Ex: post code E12 6PJ
Knowledge: application of data and information
Knowledge is appropriate collection of information, which is useful knowledge is deterministic process.
Ex:knowledge can be gained from breif information.
My view of data,information and knowledge is when i am in india i got only data about london, university and more but when i arrived here i got complete information from my friends regarding jobs, routes and learned more subject from university lectures by this i got knowledge where i improved my knowledge by sharing ideas and thoughts with others.
organisation - the persons (or committees or departments etc.) who make up a body for the purpose of administering something; "he claims that the present administration is corrupt"; "the governance of an association is responsible to its members"; "he quickly became recognized as a member of the establishment"
An organized structure for arranging or classifying; "he changed the arrangement of the topics"; "the facts were familiar but it was in the organization of them that he was original"; "he tried to understand their system of classification"
My view on organisation:
Organisation is social arrangement which has collective goal , own performance with boundaries to achieve goals is major priority give in an organisation with professional character and encouraging individual relations for organisation development research , discussions , planned research with scholarly work or professional activities
Organisation - committees
- Group of people
- Team work
- Organised manner
- Distributing and discussing work done and to establish
http://www.ilo.org/public/english/iira/pdf/articles.pdf
http://www.thefreedictionary.com/organisation
Gene Bellinger, Durval Castro, Anthony Mills
reference:http://www.systems-thinking.org/dikw/dikw.htm
Data is raw. It simply exists it doesn’t have any meaning of itself. It is represented by number,picture,words which dont have exact meaning.
Ex: E12 6PJ
Information: data that are processed to be useful.
Information is data that gives meaning. This meaning is useful.
Ex: post code E12 6PJ
Knowledge: application of data and information
Knowledge is appropriate collection of information, which is useful knowledge is deterministic process.
Ex:knowledge can be gained from breif information.
My view of data,information and knowledge is when i am in india i got only data about london, university and more but when i arrived here i got complete information from my friends regarding jobs, routes and learned more subject from university lectures by this i got knowledge where i improved my knowledge by sharing ideas and thoughts with others.
organisation - the persons (or committees or departments etc.) who make up a body for the purpose of administering something; "he claims that the present administration is corrupt"; "the governance of an association is responsible to its members"; "he quickly became recognized as a member of the establishment"
An organized structure for arranging or classifying; "he changed the arrangement of the topics"; "the facts were familiar but it was in the organization of them that he was original"; "he tried to understand their system of classification"
My view on organisation:
Organisation is social arrangement which has collective goal , own performance with boundaries to achieve goals is major priority give in an organisation with professional character and encouraging individual relations for organisation development research , discussions , planned research with scholarly work or professional activities
Organisation - committees
- Group of people
- Team work
- Organised manner
- Distributing and discussing work done and to establish
http://www.ilo.org/public/english/iira/pdf/articles.pdf
http://www.thefreedictionary.com/organisation
Gene Bellinger, Durval Castro, Anthony Mills
reference:http://www.systems-thinking.org/dikw/dikw.htm
knowledge management definitions
KNOWLEDGE MANAGEMENT:
1)"Knowledge Management is the discipline of enabling individuals, teams and entire organisations to collectively and systematically create, share and apply knowledge, to better achieve their objectives"
Ron Young, CEO/CKO Knowledge Associates International
2)"Knowledge management will deliver outstanding collaboration and partnership working. It will ensure the region maximizes the value of its information and knowledge assets and it will help its citizens to use their creativity and skills better, leading to improved effectiveness and greater innovation".
West Midlands Regional Observatory, UK
3)"We recognise that our most important asset is people and their knowledge. We understand Knowledge Management (KM) as the cultivation of an environment within which people are willing to share, learn and collaborate together leading to improvement".
Care Services Improvement Partnership (CSIP)
In my view knowledge management means we can build knowledge from the following:
Capturing information: The information is there somewhere may be on pc, book, an attached file all documents are stored in one central repository. Therefore information is more likely to be captures stored and made available for reuse.
Finding information: when a user has to search a network file he must know exactly about that where to look.
Consuming information: A user finds that information in context, meaning in the information and some relative data that enables user to relevance of that piece of information.
By this where people create, collaborate and capture information and store the information by which they can build knowledge from this information. Here they can get knowledge from books, journals and they exchange knowledge between many individuals where they share and get different thoughts in their discussions.
1) Developing an appropriate culture and strategy.
2) Learning organisation and knowledge infrastructure
3) Using information technology developing knowledge management and innovation
4) Access new directions in knowledge management.
My own knowledge:
I am interested to know about the hardware of PCs. When I was learning programming courses in computer learning centre I found some PC which has got some hardware problems so I took permission from my head of the institute to work on them. I started to work on them myself and try to solve the hardware problem and head of the institute have come to know about this and trained me in his institute and offered me a job.
Reference:
http://www.knowledge-management-online.com/Definition-of-Knowledge-Management.html
15/06/08 wikis by Michael Idinopulos and Ross mayfield
http://www.zoliblog.com/2007/1/18/wikis-are-not-knowledge-management-tools/
http://www.tlainc.com/articl56.htm
http://info.emeraldinsight.com/products/journals/journals.htm?PHPSESSID=i190qp981m3vm2eri17199fpt6&id=jkm
1)"Knowledge Management is the discipline of enabling individuals, teams and entire organisations to collectively and systematically create, share and apply knowledge, to better achieve their objectives"
Ron Young, CEO/CKO Knowledge Associates International
2)"Knowledge management will deliver outstanding collaboration and partnership working. It will ensure the region maximizes the value of its information and knowledge assets and it will help its citizens to use their creativity and skills better, leading to improved effectiveness and greater innovation".
West Midlands Regional Observatory, UK
3)"We recognise that our most important asset is people and their knowledge. We understand Knowledge Management (KM) as the cultivation of an environment within which people are willing to share, learn and collaborate together leading to improvement".
Care Services Improvement Partnership (CSIP)
In my view knowledge management means we can build knowledge from the following:
Capturing information: The information is there somewhere may be on pc, book, an attached file all documents are stored in one central repository. Therefore information is more likely to be captures stored and made available for reuse.
Finding information: when a user has to search a network file he must know exactly about that where to look.
Consuming information: A user finds that information in context, meaning in the information and some relative data that enables user to relevance of that piece of information.
By this where people create, collaborate and capture information and store the information by which they can build knowledge from this information. Here they can get knowledge from books, journals and they exchange knowledge between many individuals where they share and get different thoughts in their discussions.
1) Developing an appropriate culture and strategy.
2) Learning organisation and knowledge infrastructure
3) Using information technology developing knowledge management and innovation
4) Access new directions in knowledge management.
My own knowledge:
I am interested to know about the hardware of PCs. When I was learning programming courses in computer learning centre I found some PC which has got some hardware problems so I took permission from my head of the institute to work on them. I started to work on them myself and try to solve the hardware problem and head of the institute have come to know about this and trained me in his institute and offered me a job.
Reference:
http://www.knowledge-management-online.com/Definition-of-Knowledge-Management.html
15/06/08 wikis by Michael Idinopulos and Ross mayfield
http://www.zoliblog.com/2007/1/18/wikis-are-not-knowledge-management-tools/
http://www.tlainc.com/articl56.htm
http://info.emeraldinsight.com/products/journals/journals.htm?PHPSESSID=i190qp981m3vm2eri17199fpt6&id=jkm
Thursday, January 29, 2009
knowledge management models
KNOWLEDGE MANAGEMENT MODELS
In my view knowledge management had following models:
My thoughts from Kmwiki, Collison & Parcell
1) Network management: Main focus of this network is to sharing, connections, transferring via horizontal exchange. Knowledge work builds social relationship, social capital and facilitate via telephony and internet tools
2) Cognitive models: Knowledge is an corporate asset. Where that knowledge must be must be careful capture, representation and storage measurement and preservation of captured best practices.
3) Community models: knowledge is continuous learning and informal exchanges for knowledge stewardship. Knowledge is shared.
4) Philosophical models: knowledge management is an open communication, deep reflection and learning, creative abrasion and belief justification. Therefore all these models of network, cognitive, community and philosophical all these seems to be connections and relationships, community and technology to capture conversations.
VIEWS OF MY OWN
Captured knowledge: Knowledge can be captured from books, journals and sharing our thoughts with other people.
Access and apply: The shared knowledge and thoughts must be applied in strategical model to achieve a particular goal.
Learn during: The applied knowledge must be learned properly with exact meaning before innovating it in a new use.
Validate and reuse: From this learned knowledge we have to show our new thoughts in owr own way
The different models for Knowledge management. One of the first model’s to be established was Nonaka’s SECI model. (Nonaka and Takeuchi, 1995).In this model the socialising character of human beings is taken into consideration. According to this model knowledge management takes place through different ways which is Socialisation, Externalisation, Combination, and Internalisation. This model shows the modification of knowledge from one form to another.
Reference: (nov 22nd 2003 Kmwiki http://denham.typepad.com/km/2003/11/km_models.html
http://www.tlainc.com/articl56.htm
http://www.research.ibm.com/journal/sj/404/marwick.html
Hedlund, G. (1994), “A model of knowledge management and the N-Form Corporation”, Strategic Management Journal, Vol. 15, pp. 73-90.
In my view knowledge management had following models:
My thoughts from Kmwiki, Collison & Parcell
1) Network management: Main focus of this network is to sharing, connections, transferring via horizontal exchange. Knowledge work builds social relationship, social capital and facilitate via telephony and internet tools
2) Cognitive models: Knowledge is an corporate asset. Where that knowledge must be must be careful capture, representation and storage measurement and preservation of captured best practices.
3) Community models: knowledge is continuous learning and informal exchanges for knowledge stewardship. Knowledge is shared.
4) Philosophical models: knowledge management is an open communication, deep reflection and learning, creative abrasion and belief justification. Therefore all these models of network, cognitive, community and philosophical all these seems to be connections and relationships, community and technology to capture conversations.
VIEWS OF MY OWN
Captured knowledge: Knowledge can be captured from books, journals and sharing our thoughts with other people.
Access and apply: The shared knowledge and thoughts must be applied in strategical model to achieve a particular goal.
Learn during: The applied knowledge must be learned properly with exact meaning before innovating it in a new use.
Validate and reuse: From this learned knowledge we have to show our new thoughts in owr own way
The different models for Knowledge management. One of the first model’s to be established was Nonaka’s SECI model. (Nonaka and Takeuchi, 1995).In this model the socialising character of human beings is taken into consideration. According to this model knowledge management takes place through different ways which is Socialisation, Externalisation, Combination, and Internalisation. This model shows the modification of knowledge from one form to another.
Reference: (nov 22nd 2003 Kmwiki http://denham.typepad.com/km/2003/11/km_models.html
http://www.tlainc.com/articl56.htm
http://www.research.ibm.com/journal/sj/404/marwick.html
Hedlund, G. (1994), “A model of knowledge management and the N-Form Corporation”, Strategic Management Journal, Vol. 15, pp. 73-90.
Wednesday, January 28, 2009
community of practise
sharing the information, practice and experience between managers and strategic share holders with clear discussion and presentations where they can exchange work and study visit staff exchanges
strategy
a strategy is a planned reponse to anticipated changes in environment action to acheive the goal
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